Ozonetel CloudAgent offers a cloud contact center for inbound, outbound and mixed communications. The main features of the app include multi-channel ACD covering voice, email, SMS and social media, as well as IVR, an outgoing cloud dialer and quality monitoring tools for supervisors. The ACD comes with skills-based routing and an intelligent universal queue.
Ozonetel CloudAgent also offers a Computer Telephony Integration (CTI) system with pop-up screens for full contact information, including call context and caller history. This can be integrated with your CRM and third party applications. Real-time call recording and analysis of historical call interactions, along with built-in scores, reports and graphs, give supervisors a broader view of their agent's performance.
Ozonetel CloudAgent offers top-notch integration with Salesforce, Zendesk, Zoho, and other CRMs. You can also deploy Cloudagent on your Twilio infrastructure.
Basic -- $25/agent/month
Pro -- $45/agent/month
Pro Plus -- $55/agent/month
Enterprise -- Custom (contact for details)