Freshworks CRM

Freshworks provides businesses with SaaS customer engagement solutions.

 Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user.

At Freshworks, we believe your business deserves better software - software that’s ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support. And the best part is, you don’t have to break the bank to get them working.

Freshworks provides businesses with SaaS customer engagement solutions


Customer Experience

Sales & Marketing

IT Service Management

HR Management


  • Freshping
  • Freshstatus


  • Freshworks Neo: Leverage a flexible, end-to-end, AI powered enterprise platform to unify customer experiences, enhance employee productivity and empower an ecosystem of developers and partners. Scale with the power of Freshworks Neo.
  • Freddy AI: Elevate your customer support experience, make smarter business decisions, and increase employee productivity with Freddy AI, the enterprise-grade AI engine powered by Freshworks Neo.


  • Analytics
  • Neo Admin Center
  • Collaboration
  • Events and notifications
  • Unified Customer Record


  • Customer-for-life Software for SMBs and mid-market enterprise
  • Freshworks for support teams
  • Freshworks for IT teams
  • Freshworks for sales teams

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