Freshworks CRM
Freshworks provides businesses with SaaS customer engagement solutions.
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end-user.
At Freshworks, we believe your business deserves better software - software that’s ready to go, easy to setup and use, and requires minimal customization. All of our products live up to this promise and are backed by our world-class support. And the best part is, you don’t have to break the bank to get them working.
Products:
Customer Experience
- Freshdesk
- Freshchat
- Freshcaller
- Freshsuccess
Sales & Marketing
IT Service Management
HR Management
Tools
- Freshping
- Freshstatus
Platform:
- Freshworks Neo: Leverage a flexible, end-to-end, AI powered enterprise platform to unify customer experiences, enhance employee productivity and empower an ecosystem of developers and partners. Scale with the power of Freshworks Neo.
- Freddy AI: Elevate your customer support experience, make smarter business decisions, and increase employee productivity with Freddy AI, the enterprise-grade AI engine powered by Freshworks Neo.
Features:
- Analytics
- Neo Admin Center
- Collaboration
- Events and notifications
- Unified Customer Record
Solutions:
- Customer-for-life Software for SMBs and mid-market enterprise
- Freshworks for support teams
- Freshworks for IT teams
- Freshworks for sales teams