Freshservice


Freshservice

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that  is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.

 Freshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that  is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction

Freshservice is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshsales CRM Software etc. – with more than 150000 businesses worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.

 Products:

  • freshdesk:  Empower your support team to work together and resolve customer issues faster.
  • freshservice: Streamline your IT service and manage internal requests from your employees
  • freshteam: Recruit and onboard top talent. Manage all employee data and time off in one place.
  • freshsuccess: Prevent churn, increase account expansion, and strengthen customer relationships
  • freshworks CRM:  Align your sales and marketing teeams to create better experiences with all-in-one CRM
  • freshchat: Engage with website visitors and product users for sales and customer success
  • freshping:  Monitor your website's availability. Get down alerts and status pages for free.
  • freshcaller: Reimagine your cloud-baseed phone system for businesses of all sizes across 90+ countries.
  • freshstatus: Setup your hosted public status page, in 1-click, free forever.
  • Freddy AI for CX: Effortlessly deliver great customer experiences with Freddy AI.

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that  is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction

Features:

  • Bridge the gap between IT and the business
  • Standardize processes and service delivery with an ITIL-aligned setup
  • Deliver uninterrupted digital services to your employees and customers
  • Manage all your service desk and project operations together
  • Take complete control of all your IT and non-IT assets
  • Comprehensive analytics to help you make informed decisions
  • Extensions

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that  is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction

Pricing plans:

  • Starter (for getting started) --$999/agent/month
  • Growth (for growing businesses across their LOBs) -- $2499/agent/month
  • Pro (ITSM +Project Management for large organizations) -- $3999/agent/month
  • Enterprise (service management solution for enterprises) -- $4999

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