Freshdesk
Freshdesk is a cloud-based customer service software that enables businesses of all sizes to deliver stellar customer support.
Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets you automate workflows, provide self-service, manage SLAs, and measure metrics, so you can stay on top of all things customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive support capabilities, and field service management.
Features:
Ticketing Made Easy
- Team Inbox
- Agent Collision Detection
- SLA Management
- Ticket Field Suggested
- Thank You Detector
- Custom Ticket Status
- Scenario Automation
- Canned Responses
Resolve Issues Together
- Team Huddle
- Shared Ownership
- Linked Tickets
- Parent-child Ticketing
Support Across Channels
- Phone
- Chat
- Social Media
- Website
Manage Your Field Workforce
- Service Tasks
- Service Groups
- Scheduling Dashboard
- Mobile Field Service
- Custom Signature
- Time Tracking
Increase Your Team's Productivity
- Ticket Dispatch
- Intelligent Ticket Assignment
- Time-triggered Automation
- Event-triggered Automation
- Automatic Email Notification
- Omniroute
Help Customers Help Themselves
- Chatbot Powered by Freddy AI
- Help Widget
- Automatically Suggest Solutions
- Email to Kbase
- Feedback Mechanism
- Solution Article Analytics
- Forum Moderation
- Link Forum Topic to Ticket
Measure and Improve efficiency
- Curated Reports
- Customer Satisfaction
- Dashboards
- Custom Reports
- Schedule Reports
- Widget Customization
Complete Customization Capabilities
- Portal Customization
- Customize Agent Roles
- Custom Ticket Forms
- Custom URL
- Custom Apps
- Customer Segments
State-of-the-art data security
- Custom SSL Certificates
- IP and Network Restrictions
- Identity & Access Management
Solutions:
- Omnichannel -- OmniChannel Support Software - Deliver a unified experience across all support channels
- AI -- Customer Messaging Software - Make support easy for the digital-first customer
- Self Service -- Help your customers help themselves
- Field Service -- Build and grow a profitable field service organization
- Remote Customer Service -- Go Remote with Freshdesk Omnichannel
- Proactive Customer Support -- Move beyond reactive support
Integrations:
Featured:
- Custom Ticket Fields
- Atlassian Jira Plus
- Kanban Board
Collections:
- Built by Freshworks
- Remote Desktop Support
- Top Apps for E-Commerce
- Agent Superpowers
- Best of Office 365 and G Suite
Trending:
- Migrate from Zendesk App
- Sentimental Jeff
- Atlassian Jira Plus
- Auto Start Timer
- Signature Management App
- Shopify
- Zoom V2
- Translate Buddy
- Kanban Board
Latest:
- Backup Freshdesk Data
- Export Freshdesk
- Import to Freshdesk
- Lingpad
- Userwell
- Freshdesk Portal Theme Breezy Plus
- intalk.io for Freshdesk CRM
- SurveyStance - OneClick Feedback
- Recurring Service Tasks
Popular:
- Slack
- Google Calendar
- Google Analytics
- Atlassian JIRA
- Migrate from Zendesk App
- MailChimp
- Team Viewer V2
- Google Contacts
- Attachment Manager
Pricing:
Helpdesk: Freshdesk combines best-in-class ticketing, self-service, and reporting
Sprout -- For getting started -- Free
Blossom -- For standard support -- INR. 999
Garden -- For getting efficient -- INR. 2,599
Estate -- For stellar performance -- INR. 3,599
Forest -- Perfect enterprises -- INR. 7,199
Omnichannel: Leverage Freshchat and Freshcaller features with Freshdesk to offer seamless support across channels from one place
Estate Omnichannel -- For stellar performance -- INR. 5,699
Forest Omnichannel -- Perfect for enterprises -- INR. 9,999