Freshcaller


Freshcaller

Freshcaller by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Freshcaller is a simple and reliable cloud-based contact center software that helps businesses connect with customers in an affordable way. With phone numbers in 90+ countries, Freshcaller lets customers set up their contact center in a few easy steps, and with zero phone hardware. Freshcaller integrates with several CRM and Helpdesk tools, enabling sales and support teams to work seamlessly. With powerful reporting and analytics, admins can get real-time insights into their customer experience as well as agent productivity.

With Freshcaller, agents can take calls on their desktops, laptops, or phone (both Android and iOS), to create a fully remote but connected contact center.

 Freshcaller by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

Features:

  • Access Controls/Permissions
  • Alerts/Escalation
  • Audio/Video Conferencing
  • Blended Call Center
  • Call Center Management,
  • Call List Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Scripting
  • Caller ID
  • Caller Profiles
  • Collaboration Tools
  • Contact Management
  • CRM
  • Dashboard
  • Employee Activity Monitoring
  • Inbound Call Center
  • IVR/Voice Recognition
  • Manual Dialer
  • Mobile Access
  • Multiple Scripts
  • On-Demand Recording
  • Outbound Call Center
  • Phone Key Input
  • Predictive Dialer
  • Remote Access/Control
  • Remote Support
  • Reporting/Analytics
  • Scheduled Recording
  • SIP Trunking
  • Softphone
  • Text to Speech
  • Time Zone Tracking
  • Unified Communications
  • Video Call Center
  • Voice Customization
  • Voice Mail
  • Voicemail Transcription
  • VoIP

Integrations:

Freshcaller fits right into your existing ecosystem by seamlessly integrating with the apps you use.

 Agent Productivity:

  • Freshdesk
  • FRONT
  • Response tap
  • Zoho CRM
  • Infusionsoft
  • Nimble
  • Copper
  • Pipedrive
  • WHIPNOTE
  • PipelineDeals
  • BULK DELETE RECORDINGS

CRM, Sales and Marketing

  • AgileCRM
  • NOCRM
  • Zendesk sell
  • Pipedrive
  • Salesforce
  • HubSpot
  • Microsoft Dynamics 365
  • Zapier

Freshcaller by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide.

eCommerce:

  • Magento
  • VoiceBase
  • WOOCOMMERCE
  • Shopify
  • Magento
  • BIGCOMMERC

Solutions:

  • Remote Work -- Modern Cloud-based phone system for remote teams. Monitor your team's performance from anywhere.
  • Call Routing -- Can leverage 3 types of call routing processes (ie., Team-based call routing, Time-based call routing, Intent-based call routing).
  • Call Center Software- - Switch at minimal cost, onboard your team in no time, and offer real customer support.
  • Customer Support -- Empower your agents to provide personalized, real-time support via a cloud-based phone system.
  • Sales -- Equip your reps to generate new business and maximize conversions using a cloud phone system that works on any device.

Freshcaller by Freshworks is a truly modern and reliable phone system that is trusted by over 7000+ customers worldwide. 

Pricing:

Agent Licensing:

  • Sprout -- For startups --INR.0
  • Blossom -- Perfectfor small teams --INR. 999
  • Garden -- Perfect for growing teams – INR.1,999
  • Estate -- Best for large teams -- INR. 3,299
  • Forest -- Made for Enterprises --4,999

Call Charges:

  • Local -- INR.72.1
  • Mobile -- N/A
  • Toll-free -- INR 144.2

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